We do not offer exchanges and/or refunds for any of our tea blends.

You may apply for a refund on any non-perishable item UNBUSY TEA sells (such as Clay Cups etc).

Refunds will be processed through Shopify within 7 business days of receipt.

Once your return has been received we will refund you by your original payment method. 

Returned items will be refunded excluding the original cost of shipping, if applicable. 

How to return your order:

To apply for a refund, please email us at with your original order details as well as a reason as to why you wish to return your purchase.  

Upon receiving the items, we will assess the request and if it satisfies our requirements we will offer a refund. If the item does not satisfy our requirements the items will be sent back to the recipient. 

Return shipping will not be refunded unless the item is deemed faulty. Return shipping must be prepaid via traceable method (we recommend registered post) to ensure safe and documented delivery.

UNBUSY TEA does not accept responsibility of customer sent returns. We advise that when shipping returns (that meet the above required criteria), customers select a postal service that provides tracking.

Please email for address for shipping instructions for return or exchange of items.